?
Frequently Asked Questions
What certificates do your products have?
Our products are equipped with CE, ISO9001, and SGS certifications. We provide full sets of certificates for customs clearance.
What kind of payment terms can be accepted?
Normally we accept T/T, L/C, and Western Union. MoneyGram and Paypal terms can be negotiated.
Which Incoterms can we work with?
We primarily work on FOB, CFR, and CIF terms. Other terms like CPT or DDU can be discussed.
What is the expected delivery time?
Delivery usually takes 10 to 20 days after receiving the deposit, depending on customization requirements.
What is the warranty period?
We offer a warranty of 1 year or 2000 working hours (whichever occurs first) and provide free spare parts for repairs.
How long is the quoted price valid?
Quotes are valid for 30 days, subject to significant exchange rate fluctuations or raw material cost adjustments.
Plautz Excavator
